At a critical point for Croft Medical Centre, the practice faced a sudden loss of pharmacy provision after leaving their base PCN. This created an immediate gap in support, placing additional pressure on GPs and administrative staff, while impacting the practice’s ability to manage workload efficiently.
The practice required a reliable and flexible solution that could be implemented quickly to restore service continuity and support patient care. They contacted MMS and we worked quickly and effectively to provide pharmacist support and ease the workload burden caused by their resource issues.
At a key stage in their development, Cross Counties PCN experienced an unexpected gap in service provision from a previous provider during the Covid-19 pandemic. This created immediate pressure across the team, particularly in managing clinical correspondence, administrative workload, and patient queries.
The PCN needed a solution that could be implemented quickly, while maintaining continuity and minimising disruption to existing workflows - this is where MMS stepped in to support.
MMS were contacted by a large GP practice in Newark, Nottinghamshire who had a significant need for pharmacist support to improve efficiency and reduce pressure on the practice team. Prior to onboarding Medicines Management Solutions, the practice were struggling with a build-up of clinical letters and overdue medication reviews that needed to be organised, and the requirement for patients to be consulted in a timely manner.
For this key project, we worked with an ICB in the East of England to provide pharmacist support for their large population of patients who were taking multiple medicines (polypharmacy). The requirements of the project were for MMS pharmacists to perform SMRs to help maximise prescribing quality, with a key focus on polypharmacy in the elderly.
We worked with a PCN who came to us in need of support across multiple practice sites. They had a specific requirement for more resource to help with a backlog of hospital discharge letters, overdue SMRs (Structured Medication Reviews), and general prescription requests.
As a high-population area (approx. 50,000 patient list size), the PCN needed longer-term support to help manage workstreams that their team were not able to resource effectively.
During a period of 12 months, a specialist pharmacist-led mental health clinic has transformed the way primary care supports patients with complex mental health needs in a rural practice setting. This innovative service, run for a period of three months, was introduced following the retirement of a local Consultant Psychiatrist, which left a significant gap in mental health provision, creating long delays in patients accessing the Community Mental Health Team.