X

Get Started

Find out more about our services

If you have an immediate need for pharmacist support or are planning ahead, speak to one of our expert clinical team today. Provide us some details, and we'll be in touch with you soon to discuss how we can support you.
Medicines Management Solutions may use contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
0116 286 4441 ( 9am - 5pm, Mon - Fri )
Client:
GP Practice, Newark
Managing demand and reducing workload for GP practice

Managing demand and reducing workload

MMS were contacted by a large GP practice in Newark, Nottinghamshire who had a significant need for pharmacist support to improve efficiency and reduce pressure on the practice team. Prior to onboarding Medicines Management Solutions, the practice were struggling with a build-up of clinical letters and overdue medication reviews that needed to be organised, and the requirement for patients to be consulted in a timely manner.

Approach

The practice engaged MMS to provide pharmacist-led support tailored to the practice’s needs. Clinical Pharmacists were integrated into the existing practice team, ensuring management of the backlog, providing consistent expert support to meet ongoing demand.

With MMS support in place, the practice has been able to:

  • Reduce workload pressures across the team
  • Free up time for important activities such as audits
  • Access reliable, long-term support to manage demand
  • Maintain a steady workflow without delays

Throughout April and May 2026 the Clinical Pharmacist team completed:

  • 265 Structured Medication Reviews
  • 788 letters
  • 495 prescription (Rx) tasks

Outcomes

The practice highlighted several key strengths of working with MMS:

  • Speedy onboarding – support was put in place quickly, meaning that our pharmacists could support the backlog efficiently
  • Knowledge of practice requirements – MMS’ clinical expertise gave confidence to the practice team at a time when capacity was stretched
  • Reliability – consistent, high-quality support given
  • Strong communication – coordination with the MMS operations team was clear and efficient, with feedback actioned and the workload delivered in close collaboration
  • Easing workload – our pharmacist team supported in clearing the reviews and letters backlog, and helping the practice stay on top of demand and ease pressures on their team

The practice also rated MMS highly, awarding an average of 4.5 out of 5 for both the quality and competency of our pharmacists, reinforcing the consistency and standard of support provided.

Practice Business Manager, Kate, commented:

“The pharmacists from MMS were able to keep up with the demanding pace of work and have saved us time that can go into other crucial tasks.”

265

Structured Medication Reviews

788

Clinical Letters produced

495

Prescription (Rx) tasks completed

90%

Practice rating of MMS' service