At a critical point for Croft Medical Centre, the practice faced a sudden loss of pharmacy provision after leaving their base PCN. This created an immediate gap in support, placing additional pressure on GPs and administrative staff, while impacting the practice’s ability to manage workload efficiently.
The practice required a reliable and flexible solution that could be implemented quickly to restore service continuity and support patient care. They contacted MMS and we worked quickly and effectively to provide pharmacist support and ease the workload burden caused by their resource issues.
MMS stepped in to provide pharmacist-led support, onboarding quickly, and adapting to the specific needs of the practice.
Working closely with the team at Croft Medical Centre, MMS:
• Ensured clear understanding of requirements and priorities
• Delivered a rapid onboarding process to minimise disruption
• Integrated into existing workflows and practice systems
• Provided flexible support tailored to the evolving needs of the practice
• Ensured consistent communication through the MMS Operations team
This approach enabled the practice to regain control of day-to-day workload and maintain service quality during a period of change.
With MMS support in place, Croft Medical Centre experienced clear operational and patient care improvements:
• Reduced GP workload, with pharmacists completing tasks with minimal need for escalation
• Improved patient satisfaction through timely and effective pharmacy input
• Greater efficiency across the wider team
• Stabilisation of services following the loss of PCN pharmacy support
April 2026 activity highlights included:
• 55 hours of pharmacist support delivered
• 311 prescription (Rx) tasks completed
• 42 hospital discharge / medication reconciliations undertaken
• 45 Structured Medication Reviews (SMRs) completed
These outcomes demonstrate the ability of MMS pharmacists to deliver consistent, high-volume support while maintaining quality and safety.
Croft Medical Centre highlighted several key strengths of working with MMS:
• Rapid and effective onboarding
• Strong understanding of practice requirements
• Reliable and consistent service delivery
• Clear and proactive communication
• Noticeable reduction in practice workload
The practice rated MMS highly for service quality:
• Quality of Pharmacists: 4/5
• Competency of Pharmacists: 5/5
Reflecting on the partnership, the GP Partner noted the professionalism and adaptability of MMS, highlighting the team’s ability to provide a complete and dependable service that fills critical gaps in provision. Croft Medical Centre has also confirmed they would be happy to work with MMS again in the future, demonstrating the strength and success of the collaboration.
“MMS were able to take over and support the practice and deal with all the issues we were facing. They were flexible and supportive throughout their time with us.
Very professional, flexible and reliable – MMS work well with practices to offer a complete service, filling gaps where needed.”
GP Partner, Croft Medical Centre